Find the draw.io app version and SEN in Confluence Cloud

You can check which version of the draw.io app is currently installed in your instance, and retrieve your Support Entitlement Number (SEN).

  1. While editing a draw.io diagram in your Confluence Cloud instance, select Help > Support from the menu.
    From within the draw.io diagram editor, click on Help > Support
  2. The version number and your Support Entitlement Number (SEN) are listed at the top of the draw.io Support page.
    draw.io app settings in Jira Cloud

Note: You will not see a SEN if you have not licensed the draw.io app for Confluence or currently have an active trial, you will not have a SEN.

  1. In this case, as an administrator, go to the Confluence Settings, and select Manage apps from the left-hand navigation.
  2. Expand the draw.io app information, click on the Free trial button and wait until your trial license is installed. Your SEN will then show on the draw.io Support page.
    Manage the draw.io app in the Confluence Cloud Settings as an administrator